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  1. #1
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    Default How to Completely Uninstall ZoneAlarm?

    Hi,

    I'm looking for some advice on how I can completely uninstall ZoneAlarm from my computer.

    I'm using Windows XP SP2.

    ============================
    SHORT VERSION (for details, see LONG VERSION below):
    I tried uninstalling ZoneAlarm v6.5, but stuff remains on my computer.

    I have tried:
    - Re-running the uninstall file
    (didn't work)
    - Revo uninstaller (didn't work - ZoneAlarm doesn't show up)
    - ZoneAlarm Clean Tool cpes_clean.exe (didn't work - zpy.dll not found)
    - Tried to re-install zpy.dll (didn't work)
    - Tried to re-install my old version of ZoneAlarm (didn't work - zpy.dll not found)

    Anyone knows how I can completely uninstall ZoneAlarm? Thanks.
    ============================


    LONG VERSION (with details):

    I used to have an old version of ZoneAlarm (v6.5). I tried to uninstall it some time ago (either by using the uninstaller in the ZoneAlarm folder, or by using Windows Add/Remove Programs - I can't remember), but for some reason the uninstall didn't completely remove the program. So I still have a C:\Program Files\Zone Labs\ZoneAlarm folder with a bunch of files and folders in it, and probably some stuff in my registry.

    I'm trying to remove whatever's remaining of ZoneAlarm from my computer. Note: I'm not trying to install a new version, I just want to get rid of it completely.

    I tried using the zauninst.exe uninstaller file that is still remaining in the C:\Program Files\Zone Labs\ZoneAlarm folder, but it doesn't work. I get an error message that says: "vsmon.exe - Unable To Locate Component. This application has failed to start because zpy.dll was not found. Re-installing the application may fix this problem."

    I tried using Revo Uninstaller, but it doesn't work, because ZoneAlarm no longer shows up in my Windows Add/Remove Programs.

    I tried using this ZoneAlarm Removal Tool called "cpes_clean.exe" but I get an error message that says
    "vsmon.exe - Unable To Locate Component. This application has failed to start because zpy.dll was not found. Re-installing the application may fix this problem."

    So I tried to re-install zpy.dll by going to zpy.dll free download - DLL-files.com and using their automatic Java installer (beta). I restarted my computer then ran cpes_clean.exe (the ZoneAlarm Removal Tool) again, but still get the same error message.

    So I went to download a ZoneAlarm installer (a version that is close to the version I had), to try to re-install it, so that I can completely un-install it using Revo or the ZoneAlarm Removal Tool. But when I try to run the installer, I get the same error message -
    "vsmon.exe - Unable To Locate Component. This application has failed to start because zpy.dll was not found. Re-installing the application may fix this problem."

    Does anyone know how I can completely remove ZoneAlarm from my computer?

    Thanks for your help.
    Last edited by Musashi; 11-14-2009 at 03:25 PM. Reason: Added short version - to make it easier to get the quick summary

  2. #2
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  3. #3
    Moderator Forum Moderator arraknid's Avatar
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    Default

    If the ZA Clean tool doesn't work, you may need to reinstall ZA again, then run the cleaner tool.

  4. #4
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    Default

    Quote Originally Posted by arraknid View Post
    If the ZA Clean tool doesn't work, you may need to reinstall ZA again, then run the cleaner tool.
    My version of ZoneAlarm was v6.5, which is very old. Do I have to re-install a similar version of ZoneAlarm? Or will the latest version do? I'm fearful that the re-install will cause more problems if it isn't compatible.

    I already tried re-installing a similar version of ZoneAlarm, but ran into the same error (zpy.dll not found).

  5. #5
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    Default

    Ok I found the answer to my own question, posting it below for the reference of others.


    SOURCE: Self-Service Support

    This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start ->
    Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    ZoneAlarm


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zllictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again


    NOTE - Links to sites other than ZoneAlarm.com are provided for the
    convenience of our users. ZoneAlarm does not provide, and is not
    responsible for, the content users may find on such sites.

  6. #6
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    Cool Worked a Treat!

    Quote Originally Posted by Musashi View Post
    Ok I found the answer to my own question, posting it below for the reference of others.


    SOURCE: Self-Service Support
    Fantastic and easy to follow instructions.
    Worked brill.
    Thanks