Smart Bridge Alerts Error

by Canuck

February 10, 2007

Canuck is an administrator at Help2Go. Much of his computer knowledge has been acquired since joining Help2Go, from research, to learning from the wealth of knowledge of its members. He lives by the credo 'there is no such thing as a dumb question'.

I have received this message on starting my computer:
Smart Bridge Alerts: Motive S.B.exe - Entry Point Not Found. The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL.
What does this mean? What should I do about it?

I've found a couple of reasons for the Smart Bridge Alerts error message:

1) Motive Smartbridge

Motive Smartbridge is a program that is installed by your ISP to help them to troubleshoot. If this is the case, the program is not necessary and can be removed using the Add/Remove Programs in the Control Panel. The file to look for would be your ISP's name. You could also go into the ISP file C:\Program Files\(ISP name)\and in that file should be psapi.dll and change it to psapiold.dll . Reboot your PC.

Update:

I'm informed by PartieHonteuse that the error for MotiveSB.exe relates to the ISP's copy of psapi.dll. Smart Bridge has been distributing an out dated version of this .dll . This can be corrected by simply doing as stated above, but then going into C:\windows\system32 copying the updated version of psapi.dll that's there and pasting it into the ISP's file, then reboot. Thanks Partie.

2) Internet Explorer 7

If you do not have Motive Smartbridge's psapi.dll in your ISP's file, then chances are that Internet Explorer 7 is causing the problem, the only solution for now is to uninstall IE7 and revert to IE6. We've received quite a few posts regarding this error message, and until MS corrects the problem there doesn't appear to be any other course of action that works.

To uninstall Internet Explorer 7 and to return to Internet Explorer 6 in Windows XP:

Click "Start," and then click "Control Panel."
Click "Add or Remove Programs."
Check "Show Updates" at the top of the dialog box.
Scroll down the list and highlight the version of Internet Explorer 7 beta or RC1 or the latest version of IE7 that you are running, and then click "Change/Remove." (If you are running Internet Explorer 7 Beta 2 Preview — March 20 or later, it is not necessary to check "Show Updates.") By default, XP will revert to IE6. If for some reason it doesn't, IE6 can be downloaded from here: http://www.microsoft.com/windows/ie/ie6/downloads/criti cal/ie6sp1/default.mspx

Note. Even though IE 7 has been released (no longer in Beta) there are still many problems .. this is MS's list alone of the bugs http://msdn2.microsoft.com/en-us/ie/aa740486.aspx . We have come across other problems from our members too. There are enough bugs in this version already for MS to put out IE's first Service Pack. I'm going to wait for this before installing IE7.

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